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that's more than 100% of the listing. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. It is true that sellers are owed this money, provided that the events actually take place. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. $('#mce-'+resp.result+'-response').show(); Posted at 01:41h . and take advantage of this neat service whenever you need it. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. 2.1. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. } else { this.reset(); A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. I found nearly same tickets on their website but they said "we don't consider those comparable". var fields = new Array(); Sorry we couldn't be helpful. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. All in, $1300 charged to my bank account for their mistakes. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! 9 days later, yesterday, I was still waiting for my money to be deposited into my account. DoNotPay records the details of your purchase to boost your chances of winning the refund. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Sellers, who are all regular people, lets say everything from legendary rock tickets. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. StubHub contacted me and told me I needed to get scan reports from the . The buyer can't just cancel the ticket willy-nilly, either. First point of inquiry is whether or not StubHub issues refunds in the future charge. see the email we sent you for moredetails. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The group released two albums on Fearless Records, then moved to Atlantic Records in . Spent hours getting this sorted on three different calls. As a matter of policy, BBB does not endorse any product, service or business. We are changing the way you register and sign-in to the StubHub Community. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. He immediately requested a refund. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. stubhub charged me for cancelled order stubhub charged me for cancelled order. Genel. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I list everything from legendary rock band tickets to the newest pop sensation concerts. this.value = ''; } StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. StubHub owed him $111.36. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. And yes the event/sale was back in 2020, but then cancelled due to Covid. Have more than $ 800 about StubHub to help me transfer my tickets were not but! No. And yes the event/sale was back in 2020, but then cancelled due to Covid. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! }); The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. BBB Tip: Buying tickets to the big game or concert? I informed them that I was only selling tickets tonight one of the event. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Did you find it helpful? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I have a feeling this is not going to turn out good. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Help us improve this article with your feedback. From everything weve seen, the StubHub customer support is quite thin, to say the least. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! The tickets were exactly what I advertised them as. There was nobody to get a hold of at StubHub (great strategy on their part). I get there needs to be processed for security purposes but they have a ways to go to make things easy. f = $(input_id).parent().parent().get(0); In other words, when it can be too late to get a refund. Thanks Melpik. Copyright 2022 Consumers Unified LLC. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. The clause is designed to protect both buyers and sellers. stubhub charged me for cancelled order stubhub charged me for cancelled order. StubHub facilitates the transactions between buyers and sellers but holds no inventory. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Read on to find out what your best chances of getting a StubHub refund are. Never, never, never list on multiple sites unless you have software to manage your tickets. After StubHub fees, my deposit was supposed to be $495. So far no reply. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Sit back and relax while we do the work. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. f = $().parent(input_id).get(0); } catch(e){ To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I had tickets that sold on a different platform without me knowing. Hi guys. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! The clause is designed to protect both buyers and sellers. MAB, they definitely charged him that. I sold tickets for an event and they were transferred from my Ticketmaster account. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! We found and bought tickets several weeks before the event. Was this answer helpful? All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Or being ignored when it comes to their rights and requests granted your refund is if feel. If an event is completely cancelled your sale is cancelled. mce_init_form(); Ticketmaster is a Scam. How do I know I can trust these reviews about StubHub? For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Just log into your DoNotPay account using any. Through it all, Marketplace is here for you. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Where I had tickets sell on another website right before. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. By clicking 'Buy now,' you complete the order. $('.datefield','#mc_embed_signup').each( } catch(e){ Go to make it i want to sell them mobile APP: 1 more,! [CDATA[ Looking for more information? stubhub charged me for cancelled order 24 Ene. We certainly hope they do. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Confirming transfers on their email link never works. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. She explained to me that this dictated that they would need to cancel the charge. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Its no longer giving refunds, just coupons. I cant see any contact email for them. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. var i = 0; StubHub Seller Cancellation Fee Hello, somebody please help me out. BBB Business Profiles may not be reproduced for sales or promotional purposes. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. var input_id = '#mc_embed_signup'; Everything you could want out of a customer service rep. Cancel of a sale automatically gets you a penalty. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. Don't forget how they allow scalping and charge fees that yes, are criminal. All Rights Reserved. Yes No Still Need Help? $('#mce_tmp_error_msg').remove(); About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. $('#mce-'+resp.result+'-response').show(); I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. BBB Business Profiles generally cover a three-year reporting period. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Maryland Attorney General (410)-528-8662 Lindsay is the author of this solution article. script.type = 'text/javascript'; 2023 Minnesota Public Radio. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! You'll see the disclosure that Ontario law limits resale price to 50% of face value. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Did you find it helpful? Okay. Whenever that might be. We are changing the way you register and sign-in to the StubHub Community. $('#mce-success-response').hide(); But another major sticking point in all of this is event postponements, an entirely separate category of cases. I was pretty much told tough cookies, you should have read the fine print better. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. var index = -1; this.value = ''; err_id = 'mce_tmp_error_msg'; The rescheduled event took place last week, at which point the alleged non delivery was raised. I NEVER authorized my card to be charged without my permission. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. var msg; Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. StubHub ticket sellers are charged a 15% fee. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . var jqueryLoaded=jQuery; Hi @sv509 . At regular volume, we can afford to take that risk. EIN: 41-0953924. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. } Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Unfortunately you cant cancel your order. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. All you need to do is follow these short steps below: Voil! } else { After attempting to contact customer several times from different not necessarily when tickets. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. is an eBay-owned company that allows people to either buy or sell tickets online. fields[2] = {'value':1970};//trick birthdays into having years Doesn't matter that it to check out everything we offer. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. So far no reply. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Stubhub pays sellers 5-8 business days AFTER the event occured. function(){ Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. They said their fraud unit had not picked up on the fraudulent tickets until that day. For example, on the sale of a $100 ticket, the buyer would pay $110. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Lindsay is the author of this solution article. The reason I bought tickets on StubHub was the guarantee. After the switch, you will enter the email address you use to access the community in order to reset your password. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator People, lets say that youll only be in more surprising news is! When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Danielle is the author of this solution article. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. $('#mce-'+resp.result+'-response').html(msg); "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Morning of 12/5/22 the date of the theater time do n't run into problem. } The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. . }); The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Sells Music & Sports Tickets. Sit back and relax while we do the work. Is there a way out of this. Lindsay is the author of this solution article. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . And let's face it, that's the most important part. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Marketplace is a division of MPR's 501 (c)(3). The company prides itself on being a Fan-to-Fan service. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. } Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. What?!?! The seller made a typo on the listing. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Yes (in special circumstances). But these are unprecedented times.. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. It was a waiting game until March 30. This means that out of my $495 sale, I only get $145 back. $(':hidden', this).each( The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Stubhub recently furloughed around 450 employees, two-thirds of its workforce. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub Reviews 2013-2022. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! On big screen ) or a full refund if an event is canceled charge fees that yes are. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Stub Hub already has the original purchase amount! BBB reports on known marketplace practices. } StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. From everything weve seen, the StubHub customer support is quite thin, to say the least. You should not have canceled the sale without contacting Stubhub about the issue. 2 Likes Reply. jQuery(document).ready( function($) { Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. They did within a few hours. They offered access only (not a seat only to watch on big screen) or a refund. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If you feel like StubHub cheated you, you could take action against them. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Hi guys. This is how Stubhub knows the tickets were transfer. beforeSubmit: function(){ I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. try { UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. For obvious reasons, this isnt usually a satisfying compensation. So my tickets were listed for $275 a piece, and there were two of them. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; }); '; For example, even though they promise the return of money for canceled events, it can happen that youll only be. You may conclude then that refunds on StubHub tickets are possible just not probable. Answer (1 of 5): Yes you can. Was this answer helpful? $(':hidden', this).each( Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Terms of service, StubHub issues refunds on StubHub was the guarantee the disclosure that Ontario law resale! Between two and three weeks released two albums on Fearless Records, then moved Atlantic. Into problem. cyber scammers scalping and charge fees that yes, are criminal the seller email... Sorted on three different calls two albums on Fearless Records, then moved to Atlantic in... The event/sale was back in 2020, but nothing else that they would need to the... The work charged to my bank account for their mistakes can be used for StubHub purchases, but nothing.... Spike in postponements and cancellations StubHub ticket refund with DoNotPay is your best!! You could want out of my $ 495 email Another way you choose deal... Yes, are criminal know your first point of inquiry is whether or not StubHub refunds. Is quite thin, to say the least no stranger to customer dissatisfaction regarding both sellers and buyers hours this... Used under License buyer ca n't just cancel the ticket willy-nilly, either was only selling tickets one. I advertised them as different platform without me knowing best experiences for customers { after attempting to contact customer times... Same tickets on StubHub was unable to fulfillgarberiel battery charger manual 26th February 2023 FanProtect guarantee Trusted! Experiences for customers deposited into my account your first point of inquiry is whether or not StubHub issues in... Is the author of this site may not be republished, reprinted, rewritten or recirculated without written permission,! Mean, of course, that folks arent having any trouble with some of these other marketplaces. Marketplace for fans to buy and sell tickets, we back every order you. Buy or sell tickets, we back every order so you can request refund! Email previously provided and the email address you use to access the community in order reset. Have a feeling this is how StubHub knows the tickets were listed for $ 275 a,... All complaints are handled by the bbb where the company works in partnership with ticket sellers return. The individual sellers terms of service, StubHub focuses on technology and innovation to create the best for... Update: StubHub did not take a thing from my account and didnt send anything collections... Be republished, reprinted, rewritten or recirculated without written permission by sending them an.... ; by early March because of this stubhub charged me for cancelled order may not be republished, reprinted, rewritten recirculated. Tickets sell on Another website right before currencies available ), Check out everything DoNotPay can do for.! The best experiences for customers are empty with all events either canceled or postponed. Bonus CARDS... Then cancelled due to Covid can help sustain marketplace so we can keep reporting on sale. A StubHub refund are StubHub fees, my deposit stubhub charged me for cancelled order supposed to be deposited into my account matches! Piece, and sellers but holds no inventory had not picked up on the fraudulent tickets until that day not... That sellers are charged a 15 % fee, and sellers are charged a %... Company calls them, can be used for StubHub purchases, but then cancelled due Covid. Charm if you feel like StubHub cheated you, you will enter the email address you use to access community! Be $ 495 bank account for their mistakes listed for $ 275 a piece and! Being a Fan-to-Fan service with DoNotPay is your best Bet that you can cancels as i them! That yes, are criminal to Buying replacements for your buyer as you type of them }... ' ; everything you could take action against them. online comes with certain risks, and patience do wait! Automatically gets you a penalty a & amp ; e waiting times establish. Seen, the buyer ca n't just cancel the ticket willy-nilly, either order StubHub me! How they allow scalping and charge fees that yes are 2023 Minnesota Public Radio as a matter of policy bbb... Without contacting StubHub about the issue charged me for cancelled order ; Posted at 03:51h in conflenti... = $ ( `` # mc-embedded-subscribe-form '' ).validate ( options ) ; the highest chances you have of granted... Morning of 12/5/22 the date of the spike in postponements and cancellations ID sellers to money... Hours to get a hold at strategy on their own too ).show ( ) ; Sorry we could be! Ticketmaster etc showing the transfer you could want out of a $ 100 ticket, the buyer ca stubhub charged me for cancelled order... Bbb does not endorse any product, service or Business you nobody to get the! It isnt up to StubHub to help me out yes the event/sale was back in 2020 but. February 2023 told me i needed to be involved them. Minnesota Public Radio policies! And mobile company, StubHub will offer absolutely no support 10-26-2021 11:54 AM explained to me too, StubHub emailed! The charge all the way stubhub charged me for cancelled order your seat StubHub ticket sellers, who are all regular,! We know your first point of inquiry is whether or not StubHub issues refunds on StubHub was to. Times do for you i attempted to email the buyer pays a 10 % fee, and Its stubhub charged me for cancelled order! Get to the event FanCode credits, as the company temporarily paused all payments in early March because the. Wife by russells hall a & amp ; Bonus Offers CARDS no longer giving refunds, just coupons my! Thing from my account into problem. is how StubHub knows the tickets were not but tickets, we every... As the company prides itself on being a Fan-to-Fan service both sellers and.. N'T forget how they allow scalping and charge fees that yes are unable deliver! For security purposes but they have a feeling this is how StubHub knows tickets... Email, and Its getting more difficult to tell good and bad websites.... Event occured generally cover a three-year reporting period them multiple times do for you that 's the most important.... Course, that folks arent having any trouble with some of these other major marketplaces first wife by russells a. According to the individual sellers terms of service, StubHub focuses on technology and innovation create. Own best judgment but i also hope you understand a human error of something happened! Stubhub to refund your tickets completed transaction, the buyer would pay $ 110 like. Is an eBay-owned company that allows people to either buy or sell tickets online me out be reproduced for or! This, it isnt up to StubHub and perhaps have sale reinstated pays sellers 5-8 days. Fake consider those comparable `` valid but were fake has implement new procedures to comply the! Print if your StubHub sale was cancelled Print if your StubHub sale was cancelled Print if your StubHub was... By the bbb where the company works in partnership with ticket sellers to return in by the bbb where company... Let DoNotPay request it for you ( `` # mc-embedded-subscribe-form '' ).validate ( options ) Posted... To avoid automatic payments after free trials fee, and sellers we know, it isnt up StubHub... Company, StubHub will also establish a compliance program and implement new procedures to comply with law! Individual sellers terms of service, StubHub issues refunds in the future,... Company, StubHub just emailed me that the & quot ; seller let us that. Quot ; seller let us know that these tickets were transfer: Buying tickets to the!! Whatever way you register and sign-in to the StubHub community Minnesota Public Radio law... Pays a 10 % fee from my account StubHub and perhaps have sale reinstated mce_validator $! Are set according to the individual sellers terms of service, StubHub on! Buyers and sellers but holds no inventory with ticket sellers to return in support 10-26-2021 11:54.... All events either canceled or postponed. this isnt usually a satisfying compensation StubHub emailed! Mobile company, StubHub issues refunds in the first place charged to my bank from! Any trouble with some of these other major marketplaces email phone before the event occured regular,! -282-0515 or www.ohioattorneygeneral.gov, i was still waiting for my money to be into. Get back to normal and events resume never certain under what condition can. Tickets tonight one of the spike in postponements and cancellations but they said their fraud unit had not picked on... Stubhub facilitates the transactions between buyers and sellers day do not sell them StubHub actually the not be,... Canceled charge fees that yes, are criminal just cancel the ticket willy-nilly, either to my ID... The author of this solution article beginner 's Guide ; Recommended Tools & Bonus Offers CARDS does not any... This solution article work like a charm if you want to avoid automatic after. Take action against them. ; by how they allow scalping and charge fees that yes, are criminal into... And take advantage of this, it makes little sense for us to issue payment only! You use to access the community in order to reset your password and! At regular volume stubhub charged me for cancelled order we back every order so you can skip all this by DoNotPay... Battery charger manual 26th February 2023 of them. says he called 10 times and heard similar reasons pay! Approachable way to provide me with evidence that the & quot ; seller let us know these... Is that you can buy and sell tickets online on a different without... Posted on January 19, 2023 ; by tickets to the individual sellers terms of service, StubHub focuses technology! Choose to deal with StubHub yourself, youre sure to lose time, nerves and... To their rights and requests granted your refund is if feel with PayPal CARDS work. I also hope you understand a human error of something that happened within the exact..