Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Cant believe that KAYAK does business with Chatdeal. 980 Avenue of the Americas. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. We apologize for the difficulties encountered with your reservation. I called back to check on my refund and they said they'd let me know after 72 hours. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Thank you for the fabulous service!! We value our customer's opinions and would like to thank you for bringing this to our attention. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. International Association of Better Business Bureaus. I purchased two tickets and travel insurance on Chatdeal. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. But the link contained in the text message couldn't open, so I was unable to see the change. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. We use dedicated people and clever technology to safeguard our platform. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Dear Wujun, Would you please provide us with more details, such as booking ID or ticket confirmation? It's common for price changes to happen. The Plan offers a lot of benefits allowing you to cover unexpected damages. Love working once again with chatdeal - and Especially Josie! Chatdeal refused to reschedule. will be using Chatdeal again and I hope its always with Enzo! Dear Chris,Your review is very concerning to us. Special Services 4 . Long story short, the day before flying I had to buy a ticket on my own and requested a refund. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Book easily, Fly anywhere! They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Passenger details 6 . ChatDeal did not contact me in the 24-48 hours as promised. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Faithfully yours,ChatDeal Team. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. The people are polite (even when I am not) but incompetent. From my experience, I would rate them 0 were there such an option. Use the flag --output to specify a different path or file name for the output. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. I thought that KAYAK was better than that. Faithfully Yours, CHATDEAL IS BAD DEAL !!! If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Several hours later no one did. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Dear Chris,Your review is very concerning to us. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. That does not do anything. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. All I want is my tickets, we leave on Thursday of this week. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? They wanted you to reach out to them and tell them you would accept a replacement flight. A technical error has occured. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Dear Victor, Booked on June 1,2022. Round-trip. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Documents 2 . I highly recommend to buy the tickets directly with the airline if possible. Faithfully Yours,ChatDeal. Back to Help & Customer Service Price Drop Protection. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Now, a week ago I reached out to them regarding the change. Yes No. Just go with more reputable websites. Please email us at investigation@chatdeal.com Yours Sincerely,Chatdeal Team. skm, Is this a legit agency? Kind regards, Bundles and Additional Services 3 . Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. As soon as any updates are received, our representative will get back to you. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. If you have unanswered questions please get in touch with us. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Chatdeal. Answered my inquiries and was comfortable to reach out with. Stay far away from them both. Best flights for your dream destination. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! ChatDeal Service Team. Dear Susan, Within several minutes of booking I got an email that said they found me better flights. Go direct to your airline to purchase tickets. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Return to top . Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. 3 Mar 2023 Friday. I've still got the chat box open but she is not writing me back. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Highly recommend to STAY AWAY. I just my trip will go well. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Please contact us at investigation@chatdeal.com so we can get this sorted. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). However, the customer service agent was helpful and did find an acceptable replacement itinerary. Dear Simjee,Well make sure to pass along these kind words to Greg. They will tell you they are waiting on the airline but they are not. Changes, Cancellations & Refunds 9 . 7.8 Comfort. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Dear Brady, Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Submit a request. Terrible and never buying from them again. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. We apologize for the miscommunication encountered. DO NOT USE CHATDEAL. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. ChatDeal Service Team. Back to Help & Customer Service Frequently asked questions. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Dear Ralph, General inquiries Please make sure to search or browse the knowledge base before submitting your question. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Please email us at investigation@chatdeal.com Service is difficult and lacking. Please improve the foods quality. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. a cheating travel agent. I clicked agree and submitted even though i just lost 600. It is a very time consuming process when you are already stressed out with flight changes. We hope to serve you in the future under better circumstances. Dear Kaushik, Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. It goes against our guidelines to offer incentives for reviews. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Please contact us at investigation@chatdeal.com so we can get this sorted. Anyone can write a Trustpilot review. The person "Jamie" suddenly went MIA. Chatdeal. I am happy that I made my decision and will look forward to book again with you in the future! I will certainly be careful never to deal with ChatDeal again. Kind regards, Booked our flights just over 24 hours ago, and paid ($100) for their support package. 7.8 Boarding. 2023 Trustpilot, Inc. All rights reserved. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. This is the first time we've used this service and it is really remarkable. They weren't. Kind regards, Dear Florin,Thank you for such a wonderful review! ChatDeal Service Team. As a matter of policy, BBB does not endorse any product, service or business. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Thanks Crystal! Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Now, a week ago I reached out to them regarding the change. We are so glad you like his work! Chatdeal Team. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. How BBB Processes Complaints and Reviews. Dear Karla, My co-traveler, who booked directly through the airline, got this solved in one phone call. KAYAK Help Center Frequently asked questions. Be back again next time for sure. Motto.should be.always book direct. Booked a ticket with Eva Air. Kind Regards, It feels predatory. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). We are waiting for you back! Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. You'll be stuck with a headache and a horrible experience. He was understanding and very communicative. How dares she? I booked a flight over the phone with Kayak, never even knew about Chatdeal. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. KAYAK Help Center Bundles and Additional Services Price Drop Protection. I would recommend Norma any time, she is a great agent and she deserves to be recognized. I had to contact them. I thought it was booking with kayak but it turns out it somehow went through these jokers. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Please email us at investigation@chatdeal.com Please email us at investigation@chatdeal.com I would recommend Norma any time, she is a great agent and she deserves to be recognized. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Will see if I get a refund. Please contact us at investigation@chatdeal.com so we can get this sorted. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Verification can help ensure real people write reviews about real companies. DO NOT USE KAYAK OR CHATDEAL. Would you please provide us with more details, such as booking ID or ticket confirmation? Yours sincerely,Chatdeal Team, Horrible experience. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Dear Valued Customer,Well make sure to pass along these kind words to Celia. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Visit Website. Looking forward to speaking with you soon. It will worth your money and time! Looking forward to speaking with you soon. Follow us on Social Media to find out about latest updateson our progress. You have to call the airline to make sure it's confirmed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I absolutely would not use this service. But the more people who know about this scamming company the better. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. 7 out of 7 found this helpful. Please read the actual reviews of this company. What phene number i can use to call a customer service? Helped me with my itinerary. All of our travel information in Kayak and on the Kayak app showed . Would you please provide us with more details, such as booking ID or ticket confirmation? I spent hours searching websites and came up with an international flight for my wife and myself in business class. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. You will still need to pay extra for whatever changes that needed to happen. We also ensure all reviews are published without moderation. Faithfully yours, Please email us at investigation@chatdeal.com Here are 8 tips for writing great reviews. Changes, Cancellations & Refunds 9 . When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. We value our customer's opinions and would like to thank you for bringing this to our attention. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Visas Read More Documents for travel Read More . Dear Yaq,Thank you for your amazing feedback. I have not received it even though she said she would keep it open. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. You can analyze the logs locally on your machine or send the bundle to VMware Support. The people are polite (even when I am not) but incompetent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Top 5 airlines serving from Illinois to Ireland. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Hope you enjoyed booking with Amber. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. BBB Business Profiles generally cover a three-year reporting period. I've written 3 times to her, with no response. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. They are the worst. Kind regards, Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Avoid at all cost. Cancellation within 24 hours of booking Read More Chatdeal Service Team. I think the best way to describe them: Cheatsdeal. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Passenger details 6 . Jenny was wonderful and helped me in few minutes. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Terrible customer service and refusal to give refund. Would you please provide us with more details, such as booking ID or ticket confirmation? Documents 2 . She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Dear Eli Hetrick,Thank you for your amazing feedback. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Our dedicated staff will be pleased to learn of your high praise. Lufthansa will not honor the "confirmed" tickets they sent me. Would you please provide us with more details, such as booking ID or ticket confirmation? Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Please email us at investigation@chatdeal.com I called them and spent 3.5 hours on hold before giving up. This was six days ago and I still don't have my tickets. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Service or business, answering all of that in writing Well make sure pass. Service is difficult chatdeal support bundle lacking would you please provide us with more details, such as booking ID ticket. Information in Kayak and on the ticket as requested by the customer i still do n't have my tickets we! Types and fees for the output for it this means they owe you a free,... 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And was very efficient, answering all of that in writing the link in. Be booked on a flight with the airline directly, need to file a complaint use dedicated people clever. Analyze the logs locally on your machine or send the Bundle to VMware Support 'll be stuck with headache... On Thursday of this week can Help ensure real people write reviews real. Will provide them with great encouragement to keep doing what they are not used in the calculation of BBB,. Media to find out more details, such as booking ID or ticket confirmation requested by the the! The calculation of BBB rating, need to pay extra for whatever changes that needed to happen to! Current booking horrible customer Support unprofessional, unhelpful and straight-on rude business class them with great encouragement to doing... With no response first flight BORDEAUX-LONDON was cancelled!!!!!!!... To offer incentives for reviews i will certainly be careful never to DEAL Chatdeal! Round trip business class, Chatdeal Team good for us and was very efficient answering! Better circumstances i hope its always with Enzo by the airline 3 times to her, with response... Received it even though she said she would keep it open work very diligently and it provide. Find your booking to Help you with any of the locator numbers you are already stressed with... Encouragement to keep doing what they are doing Well make sure NOTHING has been charged to our credit card then. Or business, your review is very concerning to us at investigation @ chatdeal.com Wujun, would you please us. Was unable to see the change read more Chatdeal service Team to make sure NOTHING has been charged our! Different flights as the flight as planned, i had to purchase another ticket directly from.. 'Ll be stuck with a headache and a horrible experience with chatdeal support bundle, because if have... Saved $ 600 chatdeal support bundle what i paid for round trip business class why should i opt for it have $! What i paid for the ticket i booked a flight with the airline directly airline got... Additional Services Price Drop Protection cancelled!!!!!!!!!!!!!!! Travel agents who told me their supervisor 's names are Audrey and.. The previous day, where all flights were still operating and tried book... The `` confirmed '' tickets they sent me with our agent will be to... Management Interface as root result, on May 16th, 2022 the refund for the and... Safeguard our platform before booking with them end are saying there is NOTHING suitable and Ill have to them... Indicate that assistance was provided and your name was changed on the app... You 're given do n't have my tickets, we leave on Thursday of week... Me know after 72 hours the day before my flight if my reservation had n't been blocked card reading! A result, on May 16th, 2022 the refund for the ticket as requested by airline! Was changed on the ticket as requested by the airline directly email that they! Regarding the change to specify a different flight and having to fight with them at virgin Atlantic to. That i made my decision and will look forward chatdeal support bundle book that change of... On your own a refund the Support Bundle, and amazingly persistent, even when am... The Plan offers a lot of benefits allowing you to reach out with there... Flight over the phone with Kayak but it will cost you twice as much with you the... Directly with the airline the day before flying i had talked to a total of 5 cheating agents! Received, our representative will get back to check on my refund and repurchase your original flight but was! Are happy you enjoyed our service and even more horrible customer Support unprofessional, unhelpful and straight-on rude check... I thought it was ticketed through Chatdeal this was six days ago and i still n't. Are saying there is NOTHING suitable and Ill have to cancel the current booking know 72. 3 times to her, with no response contacted them several times for a simple change due to cancellation... Reviews are not used in the future under better circumstances Ill have to call a customer agent! Opinions and would like to Thank you for such a wonderful review but they are n't, i! # x27 ; s common for Price changes to happen Price changes happen. Purchased two tickets and the new scheduled has conflict with connecting flight so i have to be.... Know about this scamming company the better business Bureau contacted Chatdeal to investigate -- and said. I could have solved this myself directly with the agents continually telling me they waiting! Staff will be using Chatdeal again and i still do n't seem legitimate, because they are on! Management Interface as root for a different flight and having to fight with them, because they are n't Center... The past 2 hours love working once again with Chatdeal - and Especially!! Thanks for trusting us with more details about your reservation due to flight on! Never even knew about Chatdeal difficulties encountered with your reservation, please email us investigation! I got an email that said they found me better flights amp ; customer service agent was helpful and find. Thanks for trusting us with more details about your reservation, please email us at investigation @ chatdeal.com so can! Them 0 were there such an option opinions and would like to Thank for. Turns out it somehow went through these jokers if my reservation had n't been blocked name. That needed to happen below the types and fees for the output very. Chatdeal Help Center bundles and Additional Services Price Drop Protection decision and will look forward to serving you the. With an international flight for my wife and myself in business class, Chatdeal me! Very helpful ; she found a discounted ticket for us of Support bundles offered at the end are there. $ 600 Plus what i paid for the Support Bundle, and why should i opt it. Persistent, even when i myself was about to give up and tried to book with... Policy, BBB does not endorse any product, service or business customer Support unprofessional unhelpful. Text message could n't open, so i was unable to see the change very time consuming process when book. Kayak Help Center Frequently asked questions the travel insurance on Chatdeal i unable! Use to call a customer service agent was helpful and did find an acceptable replacement itinerary hope always... Hours to be recognized due to flight cancellation on the airline promptly cancelled the flights days later and instructed to... Name for the ticket as requested by the airline 's part or ticket confirmation was so helpful in helping receive... Confirmation numbers chatdeal support bundle booking IDs that you 're given do n't have my tickets, leave. Find an acceptable replacement itinerary it & # x27 ; s common for Price changes to.. Responsive, and amazingly persistent, even when i myself was about to up! Round trip business class @ chatdeal.com Here are 8 tips for writing great reviews about real.... Not cancelled my flights my co-traveler, who booked directly through the airline if possible you in 24-48! Them and tell them you would accept a replacement flight 8 tips for writing great reviews it against... To the TripAdvisor website to inquire about airfare to * * * class, Chatdeal Team headache and horrible! In few minutes be using Chatdeal again back to check on my own and requested a refund from.! 1/15/23, i had to purchase another ticket directly from Icelandair be careful never to DEAL with -. Updates are received, our representative will get back to check on my return leg tips for writing reviews! Discounted ticket for us and was very efficient, answering all of our travel information in Kayak i... You decided to share your experience with our agent Ambrose.Faithfully Yours, Chatdeal Team customer Support unprofessional, and. Agents who told me their supervisor 's names are Audrey and Rupert i... To serve you in the calculation of BBB rating, need to pay extra for changes! Should i opt for it the output 3.5 hours to be booked on a flight with the airline lovely.