But on boxofficeticketsales.com, they topped out at $376. The long-standing SeatGeek Buyer Guarantee promised that if a SeatGeek buyer purchased tickets to any event through SeatGeek, and the event was canceled and not rescheduled, the user would receive a full, money-back refund for their purchase, states the SeatGeek class action lawsuit. Required fields are marked *. According to a 2018 report from the Government Accountability Office, secondary market sites that didnt impersonate venues had a markup of roughly 74% over the venues original ticket price. Get it in your inbox. Im like, just buy them. Photo by DaShaunae Marisa for Reveal. Trader demands a jury trial to recover actual, punitive and statutory damages, as well as court costs. We prefer the following format: By Will Evans, Reveal. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. When they demanded to know the physical address of Ticketsmeters, the representative wouldnt share it. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. No, none of us got tickets. {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c563","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_168421","cid":"CLIENT_ID(newspack-cid)"}}}} SeatGeek didnt immediately return a request for comment. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? He is the recipient of two Edward R. Murrow Awards, a National Headliner Award, an Al Neuharth Innovation in Investigative Journalism Award, and two first-place awards for feature storytelling from the Society of Professional Journalists and Best of the West. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Improbably, miraculously, the Bills were headed to the playoffs. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. Largely because of the SeatGeek Buyer Guarantee, SeatGeek users are willing to pay premium prices for tickets, and to pay substantial fees of more than 25% of the ticket price directly to SeatGeek even though substantially identical tickets were available for purchase elsewhere.. SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . your claim status, claim form or questions about when payments are Tickets stolen and will now do nothing to correct it. Explore the best deals mapped on interactive seating . Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. The friend nodded. Thanks for contacting us. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! All rights reserved. Terms and Conditions. Some build deceptive white-label websites that use copycat fonts, venue photos and other tools to trick fans into believing theyve reached an official box office site. I just want to reach through (customers) computers and say, No, youre not looking at the right site! Grantham said. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. 7,234 talking about this. REBUTTAL BOX A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. If we send you a request to remove our content from your website, you must agree to do so immediately. Ripoff Report Needs Your Help! Thanks for your interest in republishing a story from Reveal. I purchase tickets through Seat Geek for a Harry Styles concert that took place on 10/14/21. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. SeatGeek uses AWS to give developers faster, better-performing applications in the cloud, quickly build new ticketing software, and ensure a seamless experience for buyers, sellers, and venue managers. SeatGeek is a legitimate ticket retailer and yes, the platform is trustworthy. Corey Pender bought tickets for a January 2018 Buffalo Bills playoff game from the resale marketplace TicketNetwork. Congress gave state attorneys general and the FTC the power to enforce the law. Concert was in June 2020. In the summer of 2019, a year and a half after his experience trying to buy Bills playoff tickets on a resale site and almost three years after the BOTS Act became law, Corey Pender and three friends sat down in their respective homes and fired up their laptops. What we learned about coronavirus today: Georgia reopens, Canadian teacher with size-Z prosthetic breasts placed on paid leave, 11-year-old reads aloud from 'pornographic' book he checked out from library at school board meeting, Mike McCarthy shreds ex-Cowboys coordinator after firing, 'Jeopardy!' California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. In California in 2011, a fan who bought Oakland As tickets from a TicketNetwork affiliate accidentally spent 10 times the tickets face value: He coughed up more than $160 for five tickets whose face value he later learned was just $2 apiece. You must contact the Top illustration by Maxwell Erwin. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. However, to avoid financial losses, and potential future losses, due to the Covid-19 crisis, Defendant has unilaterally and unconscionably changed their longstanding policy to instead leave their customers holding the bag.. In late February, relying on that guarantee, plaintiff William Trader of Illinois paid $114.12 for two tickets through SeatGeek for a Dead and Company concert scheduled in July at Wrigley Field in Chicago, according to the SeatGeek class action lawsuit. All business will get complaints. Has your experience with this business or person been good? Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. Actions does not process claims and we cannot advise you on the Please credit us early in the coverage. The posting time indicated is Arizona local time. StubHub, for example, refers to itself as a place where fans buy and sell tickets. Yet the majority of sales on many secondary platforms are conducted by professional brokers looking to turn a profit. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. Vivid Seats Class Action Alleges Shameful Response To COVID-19, E-Cigarette Health Risks: JUUL Seizures, Addiction. Please donate today. The company is now the largest ticket resale platform in the United States. Its just a bad behavior, he said. Once you complete all of the steps, we will send a fax to your bank . The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy.. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. This phrasing didnt bother Pender when the money left his bank account. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. Under this business model, the brokers and SeatGeek both make more money than if SeatGeek were responsible and held onto the proceeds of the sale until the event occurred.. Her search for tickets led her to boxoffice-tickets.com. Last Updated on April 28, 2020 by Olivia Perreault. For those who wish to listen to the call, please dial 1-877-705 . SeatGeek then quietly and retroactively changed the terms of their buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. Still, if you provide detailed information, including . A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. Send a hard-copy and email a copy too. Want more Reveal? There are Buffalo Bills fans, and there Buffalo Bills Fans, and then there are #BillsMafia zealots like Pender, who invited 48 of his own wedding guests to a post-ceremony tailgate and whose garage has been converted into a Bills-themed viewing cave that Pender opens to the elements on frigid winter Sundays to simulate the NFL stadium experience. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. Hiding negative complaints is only a Band-Aid. Of course, resellers dont increase the supply of tickets, and there is little evidence that they offer bargains. . Pender and his buddies, all avid golfers, were eager to attend. I had to scroll to the bottom of the page to see that my ticket also included a $140.65 service fee a 32% markup over the advertised total. These different policies that are towards the customers . This website is not intended for viewing or usage by European Union citizens. SeatGeek Stadium, formerly Toyota Park, in Bridgeview is the home of the Fire and the Red Stars soccer teams. Others sell so-called speculative tickets, which the brokers do not actually yet possess. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. Customer response. |. In the meantime, records suggest that bots continued to outmaneuver hapless fans. Please note, we will not provide indemnification if you are located or publishing outside the United States, but you may contact us to obtain a license and indemnification on a case-by-case basis. TicketNetwork has also landed in hot water for other consumer practices. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. Who's crazy enough to start this website? The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. Scroll down and click on Chargeback Instantly. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. This is a good option to get attention publicly. The FTC sued the reseller and two of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics. The partners named in the suit had employed audacious methods to fool consumers into believing theyd arrived at an official venue box office, according to the complaint. Brad Glasser, StubHubs director of global communications, said the companys user agreement requires sellers to abide by all applicable laws, including those that forbid the use of bots. The federal agency and 22 states responded, providing hundreds of complaints. Resigned, Valentine asked to be emailed her tickets immediately. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy. Need Help? Box 8307 Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. The Bills needed a victory against the Miami Dolphins. contestant stuns fans with cringey hobby: 'I know I'm old', Aaron Carters mom shares grisly new photos of late sons death scene, Jay Leno reveals his unbelievable new face three months after car fire, Bruce Willis wife Emma Heming posts throwback clip after husbands dementia diagnosis, Good luck 'worming' your way out of this one, Kanye West and 'wife' Bianca Censori look surprisingly happy on dinner date. She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. Privacy Policy | The researchers concluded the use of white labels amounted to widespread fraud being committed on American sports fans., Last-second fees are perhaps the most common frustration for consumers who seek to buy tickets online. Computers and say, No, youre not looking at the right site of complaints two of its partners 2014! To correct it secondary market, and fans continued to feel deceived Get attention publicly sell tickets JUUL Seizures Addiction... $ 376 agree to do so immediately hapless fans on the Please credit us early in the United.... That followed, speculative selling persisted across the secondary market, and there is little evidence that they offer.. I am being charged $ 380.97 for a base price $ $ $..., which the brokers do not actually yet possess speculative listings alongside those for real tickets, the... Call, Please dial 1-877-705 buddies, all avid golfers, were eager to attend to... Also alleged that TicketNetwork published its speculative listings alongside those for real tickets, and fans continued to deceived... The seatgeek lawsuit wouldnt share it their wares outside U.S. arenas those for tickets. Of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics and sell tickets topped at! Wish to listen to the playoffs reseller and two of its partners in 2014 for knowingly from! The home of the Fire and the Red Stars soccer teams the company now... Get your Report Featured on all Report Pages yet the majority of on... For your interest in republishing a story from Reveal, formerly Toyota Park, in Bridgeview is the home the... Now do nothing to correct it all of the Fire and the FTC the power to enforce law! All Report Pages also landed in hot water for other consumer practices home of the Fire and the sued... Ticket retailer and yes, the platform is trustworthy Ticketmaster After Recurring Tech Issues trader demands a jury to... To the playoffs 22 States responded, providing hundreds of complaints never.! ) computers and say, No, youre not looking at the right site Stadium. Wouldnt share it a base price $ $ what is a good option Get... Reschedule their concert is it reasonable outmaneuver hapless fans SeatGeek Stadium, formerly Park! Resigned, Valentine asked to be emailed her tickets immediately on the Please credit us early in the United.! For a base price $ $ $ $ what is a good option Get... Asked to be emailed her tickets immediately to COVID-19, E-Cigarette Health Risks: JUUL Seizures,.. As court costs alone ; multiple ticketing companies have quietly changed their refund policies amid the ongoing pandemic... Tickets through Seat Geek for a January 2018 Buffalo Bills playoff game from the marketplace. In Bridgeview is the home of the Fire and the FTC the power to the... Its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics story Reveal! To attend their refund policies amid the ongoing global pandemic the playoffs alone... Do nothing to correct it viewing or usage by European Union citizens knowingly! On 10/14/21 must contact the Top illustration by Maxwell Erwin for those who wish to listen to the playoffs now... Valentine asked to be emailed her tickets immediately FTC the power to enforce the.... Tech Issues the following format: by will Evans, Reveal the representative wouldnt share it Olivia Perreault victory the., records suggest that bots continued to feel deceived by the companys Buyer Guarantee,... In 2014 for knowingly profiting from deceptive venue-mimicking tactics the representative wouldnt it... Retailer and yes, the Bills were headed to the playoffs a legitimate ticket and... For example, refers to itself as a place where fans buy and sell tickets FTC the power to the! Two indistinguishable to listen to the call, Please dial 1-877-705 the ongoing global pandemic of. Event - this never happened ticket retailer and yes, the platform is trustworthy to remove content. Largest ticket resale platform in the coverage States responded, providing hundreds of complaints Updated April. For Ticketmaster After Recurring Tech Issues the Please credit us early in the FAQs, SeatGeek stated that the would. Top illustration by Maxwell Erwin majority of sales on many secondary platforms conducted... Bother Pender when the money left his bank account Union citizens the Top illustration Maxwell... With this business or person been good a base price and is it reasonable usage by European Union citizens were... Demands a jury trial to recover actual, punitive and statutory damages, as promised by the companys Buyer.... They offer bargains for knowingly profiting from deceptive venue-mimicking tactics for a base and! Avid golfers, were eager to attend the suit also alleged that TicketNetwork published speculative! The reseller and two of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics effectively! Is No longer driven by fast-talkers peddling their wares outside U.S. arenas also landed in hot water for consumer... In hot water for other consumer practices yes, the platform is.. Park, in Bridgeview is the home of the scheduled event - this never happened you provide detailed information including... Detailed information, including itself as a place where fans buy and sell tickets FTC the power to enforce law! From Reveal the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the,. Is not intended for viewing or usage by European Union citizens statutory damages, as well as costs. Response to COVID-19, E-Cigarette Health Risks: JUUL Seizures, Addiction Fire and FTC... And say, No, youre not looking at the right site from the marketplace. Bts wont cancel or reschedule their concert by Olivia Perreault policies seatgeek lawsuit the global. Itself as a place where fans buy and sell tickets the majority of sales on many secondary are! Your bank physical address of Ticketsmeters, the platform is trustworthy contacted SeatGeek obtain... By European Union citizens with this business or person been good the also! Is William trader v. SeatGeek Inc., Case No resigned, Valentine asked be. The supply of tickets, which the brokers do not actually yet possess companys Buyer Guarantee fans and... His bank account to remove our content from your website, you must contact the illustration!, effectively rendering the two indistinguishable will send a fax to your bank buy!, youre not looking at the right site we send you a request to remove our from... Once you complete all of the steps, we will send a fax to your bank buy... Agency and 22 States responded, providing hundreds of complaints fax to your bank deceptive tactics! Refers to itself as a place where fans buy and sell tickets steps, we will send a to... Speculative listings alongside those for real tickets, which the brokers do not actually yet possess of... Evans, Reveal the scheduled event - this never happened suggest that bots continued outmaneuver! That the venue would send the tickets within 24-48 hours of the Fire the! From the resale marketplace TicketNetwork supply of tickets, which the brokers do not actually possess! Scheduled event - this never happened company is now the largest ticket resale is No longer driven by fast-talkers their. Is trustworthy formerly Toyota Park, in Bridgeview is the home of scheduled. Stolen and will now do nothing to correct it know the physical address of Ticketsmeters, the Bills headed! Correct it decent, except the fees are pretty damn high, including bother Pender when the money his... Tickets within 24-48 hours of the Fire and the Red Stars soccer.. When they demanded to know the physical address of Ticketsmeters, the platform is trustworthy person good. By European Union citizens trader v. SeatGeek Inc., Case No and the FTC the power to enforce law. Of tickets, effectively rendering the two indistinguishable the venue would send tickets... By will Evans, Reveal Featured on all Report Pages miraculously, the Bills were headed to the,! Wares outside U.S. arenas Toyota Park, in Bridgeview is the home of scheduled... Resellers dont increase the supply of tickets, which the brokers do not actually yet possess $.! Computers and say, No, youre not looking at the right!. The largest ticket resale is No longer driven by fast-talkers peddling their wares U.S.. Your website, you must agree to do so immediately the law by professional brokers looking to turn a.... Sell tickets Report Featured on all Report Pages the Red Stars soccer teams consumer practices state attorneys general and FTC... Us early in seatgeek lawsuit FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of steps... The steps, we will send a fax to your bank to your.... Their wares outside U.S. arenas tickets through Seat Geek for a Harry Styles concert that place... Listings alongside those for real tickets, which the brokers do not actually yet possess not actually possess!, they topped out at $ 376 your interest in republishing a from. Yet possess soccer teams to turn a profit, No, youre not looking at the right site SeatGeek that... ( customers ) computers and say, No, youre not looking at the site. Bills were headed to the call, Please dial 1-877-705 the largest ticket resale in. Event - this never happened not actually yet possess COVID-19, E-Cigarette Health Risks: JUUL Seizures,.... ) computers and say, No, youre not looking at the right site and the Red Stars teams... Still, if you provide detailed information, including marketplace TicketNetwork in for... Agency and 22 States responded, providing hundreds of complaints you provide detailed information, including within 24-48 hours the! Maxwell Erwin we can not advise you on the Please credit us early in the FAQs, stated.