a front row seat), then the tickets must provide this. Almost 90 days and still waiting for my refund back. We accept reports where people consider a business is doing something they shouldnt do. etc.WHERE IS THE ACCOUNTABILITY? "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. She desperately wants her money back after waiting five months. You can submit a report to the ACCC to help us understand where there are problems. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. If you cant resolve the problem with the business, you can take your complaint further. This includes deciding what issues we investigate and what enforcement action we may take. We missed the show! I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. It goes against our guidelines to offer incentives for reviews. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! to then often have to go to their desk at the venue to follow up the issues. Armed Forces Naval Service, Marines, Army or Air Force. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. We educate consumers and businesses about their rights and responsibilities. I really need me refund of $991.50. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Where documents can be replaced in advance of theBookingor on the day. It should have processes and systems in place," she said. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. You can post or email the complaint letter to the business. For example, the terms and conditions may say under what circumstances you will receive a refund. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. Their customer service to follow up and right the problems is poor. A week before the concert, the promoter cancels due to a late cancellation by the performer. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. 1300 55 81 81 I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Should have a zero star rating available. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. You may: Getting money back from people selling privately can also be difficult. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. For example, the ticket seller and event organiser are not liable under the CGA if an event was unavoidably delayed because of bad weather. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. If you paid by credit card, you can also check with your bank about chargeback options. Ripoff Report Needs Your Help! Tickets for popular events can sell out quickly. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Ticketek Australia you're a pathetic poor excuse for a company. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. There is no customer service centre you can call, just an automated voice call telling you to email. She is given a full refund of her seats plus her booking fee. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. Accessible Seating If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. We use these reports to inform our education, compliance and enforcement work. means the unforeseen change of the date of an examination that. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". My company is interested in corporate hospitality for RLWC08 matches, who do I contact? estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Please be patient with us, we will reply as quickly as we can. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. She has now been waiting more than two months. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. The first step is to contact the business itself. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. An event ticket and its terms and conditions form a contract between you and the ticket seller. The speech system was deployed in our Call Centre to: 9am to 5pm Monday to Friday (except public holidays). not getting a ticket or getting a fake one. A copy of a notice from the examination body, school, college, university confirming the change of date. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. Use our complaint letter tool to develop your written complaint. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. This means that: they must carry out services with reasonable skill and care, e.g. Therefore, it's impossible to speak to an actual person. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Data from the reports we receive, as well as other sources inform our work. Find it difficult to get your money back. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. When can I expect some contact and attendance to my issue, Ref 1976165. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. 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