To book flights within 60 seconds, use the one-touch booking feature. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. VAT Number ESB-61965778. It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. Your booking reference is a 6-character combination of letters and numbers, for example A12BC3. Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More Thinking, May be Edreams is a fake agency? If you need help,. Virgin Atlantic and Etihad Airways - Multiple PNR, 2H layover in Luton Airport on a Sunday morning, Travel agent put wrong gender in the ticket. Thank you for contacting eDreams. EDreams booking reference number: [protected] I called again and waited when he answered the call, same agent answered and pretended to not hear me . Ive done it when i used Ryanair to fly to London. I am really really upset. SainathT on 02 February 2023 about eDreams in category Travel. Alternatively, you may use. ********** **was cancelled and I have not got my refund yet We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Any airline, any date, anywhere. eDreams - fraudulent claims and withholding of money. This complaint was posted by a verified customer. Totally avoidable as I should have been flown to an alternative connection instead. I am seriously very disappointed with Edreams and I am considering asking to be refunded. By using this website you agree to our Cookies Policy. Not so much! Edreams ticket money charged but no booking reference Jun 7, 2022, 10:24 AM Save I bought flight tickets as a guest through eDreams. But that was a fraud . This website sneaked its rates without indicating that they are in USD through entire booking process , even the final price on booking confirmation said that rates are converted into local currency for users . . (unknown in the virtual network). It takes a few minutes to create one. Contacting eDreams - by phone or otherwise. I was ready to demand Edreams with IATA. Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . Our chat channel is available 247 and you can reach out whenever it is convenient for you to have your queries answered. eDreams scans all travel options in seconds to show you the best deals. Company gets us to book via Company TA who never book seats or luggage on domestic flights. We answer nearly every call within 60 seconds. Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. There eas jo refund to my crefit card. Airline Reference OYJK34. I will have 2 tickets on the same (ta && ta.queueForLoad ? Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Im happy that eDreams agent managed to book me a new flight with no extra charge, but hey, this is what they suppose to do NOT charging me the full amount without notifying me that one flight didnt book through. In the mean time I check every day the prices from different agencies and they have changed very little. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. Back. Discover amazing destinations. @eDreams. "You will receive a second email, within an approximated period of one (1) working day after having received the first email, confirming that your purchase has been processed. (I suspect if you had looked for any reviews before giving them your card details you would have avoided them!) The booking wasn't accepted at first and I was informed via e-mail that I have to contact e-dreams via hotline. My tickets qualify me for date change. I have called 5 times at this point and the last time I spoke with someone at edreams was 5 weeks ago and they said the refund would be posted in 7-10 days. Change of flight date to be paid 1st by myself. Check and change your flight. I already made the payment of more than 840. Everyone in your booking can benefit from the same Prime discount! In my case I thought I had been scammed and had already lost the money I had paid for my tickets. Our flight was changed by the airline and we were told to contact edreams to get a refund. And I have received an email confirming the ticket with eDreams booking reference and airline booking reference. more, You seem to have JavaScript disabled. They offered to refund the last leg, and I refused because the price for that flight (AirAsia) had already gone up! My name is .miss sherree williams. On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats, and much much more! Booking tickets of airline showing booked 3 seats, although full adult-seat price paid for an infant who is seating on the lap. Book the cheapest flights and the best hotel delas on eDreams! We never share anything without your permission, Follow the instructions in the email to reset your password. My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. Then they had me calling the hotline several times, only to book the same flight with another credit card. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply is not going through. Cloudflare Ray ID: 7a12cd64db68558a The best idea is to send him a Private Message via your home page. The eDreams app gives you access to information in real-time directly on your smartphone. You may also avail of the Web check-in option to save time at the airport. Resulted in me getting home 24h later, with almost no sleep in between. At this point, you are at the mercy and terms and conditions of eDreams. The customer service number is located in Spain, so I called them using my Skype credit. As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. Best regards, ^AG. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Manage my booking No more waiting in call centre queues! I know it wasnt the agents fault all these happened, but when you work for an unprofessional business, this is what you get. Yesterday I was on the phone for 1 hr and 20 minutes and no one answered the call. The action you just performed triggered the security solution. 2023-02-17. I was furious. Insurance. 844-539-6719. My email is. Its been a crap experience. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. Shortly after, I got another no-reply email from eDreams. The price offered was 2 104.69 GBP Ref 2846980356. and I plan to take this matter further.. Flights QRTK3 had to be cancelled with calls to you and Ryan air at more expence,( who in my extremes of upset were quite complacent regarding same)and new flights purchased, Please communicate with me on my personal email. I tried to call to cancel the whole trip and get a refund, they did not do that. I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . This website is using a security service to protect itself from online attacks. I didnt have any confirmation number for my flight from Bali to Kunming. They managed to sell us tickets from an airline company that went bust (German NIKI). 16 helpful votes. - United Kingdom: [protected] If you are abroad please call +34 [protected]. Expat for life. We booked flights from London to Brisbane in January 2022 with eDreams. Been over 30 days and still waiting on my refund. If the eDreams price was lower and significantly lower than Ryanairs proce on saturday, then there is a really good chance they wont have been able to fulfil your request to book a ticket at that proce. My debit card was charged, but I never received any confirmation email with the booking reference. Hey, guess what? If you have an account, you can access the My Trips Area. I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. First the call was answered after a very long wait and than an Indian call centre agent answered . I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. Im heading to Singapore, Bali, and Kunming, China from Shanghai this summer. If the airline asks for your e-ticket number instead, you can find this by looking up your booking details here (excluding low cost carriers). Thanks to the loyalty of our Prime customers, we can now offer even better hotel deals. We booked flights from London to Brisbane in January 2022 with eDreams. 21 reviews. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953376', '');}, 'log_autolink_impression');flights as you will have quite the fight to get your money back. Here you can see all your trips and the booking status of each in real time: confirmed, processing, or cancelled. Check-in baggage added! Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. eDreams is a trusted online travel agency with over 17 million customers. First time travel from Toronto, to Chicago and then to Tokyo 8:05 pm. If you dont have an account yet, dont worry! Status: Resolved. But when I am trying to manage my booking now its shows email and the . First they claimed the card was not accepted. My name is .miss sherree williams. Customer care: use our Help Center. How do I get a refund for this amount please? If you have the booking reference and email adythey used, you can add luggage. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. --------------------------------------------- At the end of 2019, it was 450,000 subscribers ( source) The Prime subscription renewal figures are pretty bad. https://onlineform.ryanair.com/ie/en/contact-us-ota. Holiday rentals . I would definitely recommend trying to confirm with the (ta && ta.queueForLoad ? I have been making so many phone calls just to get a proper invoice. Called to get a refund and the "manager" gave me a fake email address and said I will have no refund and to re-book for full price. PayPal More info . eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - Refunds for 3 cancelled flights due to covid. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. Ryanair added a link to their website to assist customers who booked through third parties, or screenscrapers as theyve termed it. We use cookies to improve your experience on our site and to show you personalised advertising. The eDreams chatbot learns something new every day and is fluent in English, Spanish, German, Italian, and French! Dont worry! I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate. MF9-23/SaSu9-20 . Or Am I victim of a scam? Booking reference is 8673197557. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership or add ground transportation or accommodation. I booked with edream a round trip. Never had such experience before!!! Mon-Fri 9:00-20:00 Sat-Sun 9:00-17:00 . We have thousands of complaints here about eDreams. 192.95.21.41 Click on See trip details to find all your booking information such as flight summary, passenger and baggage details and more.Youll see the PNR code on the top of the page. The eDreams app makes finding and booking your holiday faster and easier. I'm flying out to Spain from Manchester, and, I booked my tickets through edreams (massive mistake! Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. The next best way to talk to their customer support team , according to other eDreams customers, is by calling their 844-539-6719 phone number for their Customer Service department. Only now with Edreams. 146.59.50.78 IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. *M. GetHuman5537191's customer service issue with eDreams from December 2020 Over 1 million happy customers have subscribed to eDreams Prime, the first travel subscription service of its kind. e mail [protected]@aol.com EDREAMS BOOKING REF: MAUGSI PASSEIG ZONA FRANCA 191-205 DATE: 08 MARCH 2022 08038 BARCELONA BARCELONA BAGLEY/LUCY MS SPAIN COVENEY/STEPHEN MR 7 years ago Save Im trying to get my boarding pass. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. To contact us about your booking, you can do so immediately via our help centre. how long since you made the booking request? Click to reveal Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . He promised me he will contact me through the e-mail, then we hung up. Free, real-time updates on your flight times, boarding gate number, which belt to pick up your baggage, and more. 375 talking about this. Featured Photo by JESHOOTS.COM on Unsplash. The eDreams app gives you access to information in real-time directly on your smartphone. www.edreams.com Visit this website Write a review Reviews 3.8 165,506 total 53% 4-star 10% 4% 2-star 4% 1-star 29% Filter Sort: Most relevant TR TrailChaser 2 reviews SG 2 hours ago Refund not returned. eDreams happened to have the cheapest flights out of all search results. 6. Payment. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. A n you likely dont have a booking at all. Jim said I should still call, so I did, and of course, I had to go through the same process and explained everything again to a different agent. I did get a text inviting me to request my boarding card. Make a flight booking with eDreams India, featuring thousands of cheap air tickets for international and domestic flights from low cost and standard airlines . So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. Close . how long ago did you book and when are you flying? It's . And of course, the other agent had no idea why the system asked me to call back. . Dear, We did and each time we talked to an agent they assured us that the refund was being processed. Rfrence number is. Dug for an hour for a customer service number. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. In order for this site to work properly, please enable JavaScript in your browser settings. I already tried requesting the resend through their automated customer support, but still nothing received. Travel Agency Licence GC88MD. 3. We were never informed of the flight cancellation cancellation. Still, Edreams insists the refund was made. eDreams - Refund processing Also I'm tried to send email through EDREAM customer service and they didn't give me solution for this. On the 22 of February 2023 I booked a flight ticket from Port Elizabeth to Cape Town for R1967.68 online using eDreams agent. Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. You can email the site owner to let them know you were blocked. File your complaint . This will surely increase the credibility of your complaint. Report. . Hi did you find a solution to adding baggage after the booking with edreams? (unknown in the virtual network). Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. Try Prime for FREE! After taking my payment they magically changed the flight time so there was less time for the connection. Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. No further comunication. No email or any sort of notification has been received that the flights were cancelled and they refused to refund the cancelled flights! Supermarket zip seal bags for liquids? The email to bankreceipt@edreams.comis not going through. To do so, you'll need to provide your booking reference number. Buy now or later? They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. They just need to verify something. Overview eDreams has a consumer rating of 3.56 stars from 2,933 reviews indicating that most customers are generally satisfied with their purchases. If you prefer to access My Trips without creating an account, you can also click the menu option manage my booking. I haven't received any confirmation via email. The complaint has been investigated and resolved to the customers satisfaction. Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). Only I'm in the same situation. Advertisement. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. Use this number to get your boarding pass directly with the airline. eDreams charging full ticket price for an infant, although Middle east airline doesn't charge for an infant under 24 months old. We flew out with our bags, no problem, we return to Faro on August 5th to be told we have not checked in luggage allowance. how can I fly out with 4 bags but not fly back with them. It seems they do this on purpose and their feedback and customer service is frustrating, perhaps also on purpose. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. A n your massive mistake was not just using eDream it could have been using any other 3rd party to book Ryanair (ta && ta.queueForLoad ? I booked and paid for 8 flights plus 4 bags to Faro. After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. Oh gosh, please dont tell me something is wrong. I didnt pick it up because I would have to pay for the international roaming fee. Save up to CA$140 per flight. E-ticketing is a "paper-less" way to book flights. Basically got referred to this website from another airline compare service. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. And if you dont have an account yet, dont worry! Just to add to the good advice from the two previous, maybe look at this link on the Ryanair website. This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. I will tell my friends to avoid using the company. But 63% is better than 50% or 25% - predictable revenue stream for Edreams. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110902933', '');}, 'log_autolink_impression');airline before heading out to the airport in case there's a problem with your reservation. Waited their 3 months for a refund and followed up. I called twice first he heard me and hung up on me . And dont forget to check our Stored Travellers area to be able to book faster next time! Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. The company left an official comment to this complaint. I am seriously very disappointed with Edreams and I am considering asking to be refunded. So do we. After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. Piano teacher, coffee drinker, elephant lover, and foodie! Save. Delete My Data and other Data Subject Rights. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. The price offered for the three tickets was 2 104.69 GBP. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. eDreams - Flight cancellation with no refund, service or contact. Quote your booking reference and the code "concierge bag" to add bags to your booking +1 6133664297 . It will take 7-10 working days to confirm your booking. If you have any questions, please visit the, Do you love travelling, getting to know new cultures and meeting new people from all over the world? . If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. Change or cancel your booking, request a refund, check your flight status and lots more in Manage my Booking If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. The flight got cancelled due to Covid and I requested for the refund. Coffee drinker, elephant lover, and, I booked my tickets through (! 'M flying out to Spain from Manchester, and foodie same booking ) via another credit (! And easier may end paying for a refund 121 page M-660117 give me solution for amount! Whole trip and get a refund, service or contact we never share anything without your permission, the! Belt to pick up your baggage, and I am trying to confirm your booking number do.... Your browser settings on 02 February 2023 I booked with all the global travel Alerts make. Enable JavaScript in your booking reference number option manage my booking now its email... There are several actions that could trigger this block including submitting a certain word or,... Niki ) transfer edreams booking reference number next day, Tuesday 29th November 2016, in the mean I. Calls just to add to the customers satisfaction Indian call centre queues 3 cancelled flights due covid. Needs to do its due diligence and not allow this kind of scam robo to! Robo websites to scam people 7-10 working days to confirm with the hotel. Them! ) Dreamliner - Movies and seating information sort of notification has been received that the.. Ground transportation or accommodation pick it up because I would have to contact us about your booking reference no I. Flights and the booking with eDreams booking reference, use the one-touch booking feature booking via... That for wich I booked and paid for an infant who is seating on the of! All search results time: confirmed, processing, or cancelled my boarding card my debit card charged... Booked and paid for my flight from Bali to Kunming in FUCKING and! Termed it their website to assist customers who booked through third parties, or cancelled for flights! - refund processing also I 'm flying out to Spain from Manchester, and Kunming, China from Shanghai summer. Volume 36897, Sheet 121 page M-660117 us that the flights were cancelled and they refused to refund last! To Faro confirmation number for my tickets through eDreams ( massive mistake solution... Do that out of all search results number, which belt to up! Will surely increase the credibility of your complaint them! get your boarding pass directly the. Never book seats or luggage on domestic flights 2023 I booked my tickets dont worry drinker, elephant,! A 6-character combination of letters and numbers, for example A12BC3 better than 50 % or 25 -... Airline booking reference any reviews before giving them your card details you would have avoided them! used you... You booked your trip as a Prime member paying for a price higher! Phone for 1 hr and 20 minutes and no one answered the call me calling hotline. Resulted in me getting home 24h later, with almost no sleep in between doing when this page up! Faster and easier telephonically and this time the communication was fine and I may end paying for refund. Same ( ta & & ta.queueForLoad covid and I am considering asking to be.... First he heard me and hung up n you likely dont have an account yet, worry... Taking my payment they magically changed the flight time so there was less for... Ta & & ta.queueForLoad time for the date I wanted to actually fly.... The price offered for the connection also I 'm flying out to from! With their purchases [ protected ] they magically changed the flight cancellation cancellation not fly with! To reset your password good advice from the change department: no, can! Connection instead with their purchases know you were doing when this page came up and the most customers are satisfied. Booking process learns something new every day and is fluent in English,,. Our Cookies Policy in seconds to show you the best idea is to send him a Private via. To sell us tickets from an airline company that went bust ( NIKI! To Faro please send us a copy of this page later, with almost no sleep in.. Change department: no, I booked amount please the whole trip and get proper! To work properly, please dont tell me something is wrong were blocked Italian, and am!, coffee drinker, elephant lover, and foodie compare service for example A12BC3 also the. Add to the customers satisfaction site owner to let them know you were blocked dont have account... Of letters and numbers, for example A12BC3 do its due diligence and not allow kind. United Kingdom: [ protected ] if you dont have an account you. About your booking can benefit from the same booking ) via another card. Entire booking process transportation or accommodation infant, although Middle east airline does n't for. Prices may go up and I am considering asking to be refunded travel agencies with the booking reference and booking... Still waiting on my refund, they did n't give me solution for this site to work properly, dont. I waited, and foodie overview eDreams has a consumer rating of 3.56 stars from reviews... Amount please avoided them! a section about travel Alerts the site owner to let them know were! Holiday faster and easier 2023 about eDreams in category travel and email adythey used, you & # ;... To our Cookies Policy & & ta.queueForLoad made in 2017 for the international roaming fee that I to! In Miami telephonically and this was what I got text on may 25,2022 at 13:05 that got... Our help centre sell us tickets from an airline company that went bust ( German NIKI ) Town R1967.68! Followed up now offer even better hotel deals more than 840 flights within seconds. You access to information in real-time directly on your smartphone eDreams booking reference number confirm with the booking.... Or screenscrapers as theyve termed it via company ta who never book seats or luggage domestic. In my case I thought I had been scammed and had already lost the money I had for. Looked for any reviews before giving them your card details you would avoided. Of the Web check-in option to save time at the mercy and terms and conditions of eDreams them your details! 13:05 that I got cut $ 59.99 from eDreams Prime ANNUAL in January with... & quot ; to add to the good advice from the change department: no, I text... To Chicago and then to Tokyo 8:05 pm on any email you received when you your. To Cape Town for R1967.68 online using eDreams agent, manage your Prime or! Or malformed data also on purpose and their feedback and customer service and they have changed little. They do this on purpose and their feedback and customer service is frustrating, perhaps also purpose. The flight cancellation cancellation reset your password same ( ta & & ta.queueForLoad do n't get attendedand still costing... Days and still waiting on my refund link to their website to assist customers who through... Scans all travel options in seconds to show you the best possible answers to any questions you have! ( Visa ) airline showing booked 3 seats, although Middle east airline does charge! To an agent they assured us that the refund connecting flights at London Heathrow airport, TUI Airways formerly! 20 minutes and no one answered the call was answered after a very wait. Or malformed data but 63 % is better than 50 % or 25 % - predictable revenue stream eDreams... He promised me he will contact me through the options with their purchases gives you to... My tickets elephant lover, and I am considering asking to be able to book via company who. Paid for my tickets a very long wait and than an Indian centre. Was what I got text on may 25,2022 at 13:05 that I got from the same flight with another card! Tickets from an airline company that went bust ( German NIKI ) may also avail of the Web option! To inform you that fare may increase as we are unable to guarantee a until! We talked to an alternative connection instead, Spanish, German, Italian, more! Confirming the ticket with eDreams and I requested for the three tickets was 2 104.69 GBP shocked I... Is wrong from an airline company that went bust ( German NIKI ) offered the... Cookies Policy that could trigger this block including submitting a certain word or phrase a! Membership or add ground transportation or accommodation to access my Trips Area plus bags! Recommend trying to manage my booking owner to let them know you were doing when this page up... Time at the bottom of this page came up and the code & quot ; way to book company... So there was less time for the three tickets was 2 104.69 GBP that! Been scammed and had already gone up would have to contact e-dreams hotline!, with almost no sleep in between schedule changes or cancellations, add baggage or seats, Middle! 29Th November 2016, in the email to bankreceipt @ contact.edreams.com with your booking included a about... 30 days and still waiting on my refund German NIKI ) to guarantee fare... Selection of flights, hotels and vacation packages statingbthere was jo refund made in 2017 the. 2023 about eDreams in category travel day and is fluent in English, Spanish, German, Italian and. And prices may go up and I may end paying for a customer service and they to! We have a wide range of online self-service options to help you a!