I can't reach the product because it's very far away, so I can't return it. 2. Overview. I believe their research ended when the was signature confirmation of the delivery. I feel like I don't have to stress about it now. Returns should be booked within 7 days from the date of delivery. Then the replacement arrived and it was even more damaged. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. You can ask the customer to return the item, but he has no legal obligation to do so. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I ordered two s10 s like 6 months ago and they go lost. On January 5, I got an email saying that my return was received. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. They'll see some dot-com orders and what not and in store sales. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . They may be eternally grateful and reward you in some way or they may just arrange to swap the items. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Create an account to follow your favorite communities and start taking part in conversations. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. Amazon.in - Buy CollegeBoard . I signed off the item and now thinking of waiting at least a month before I do anything with it. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. What a unnecessary hassle. Print the return label, attach it to . No credit to either my credit card or gift card. We trust you then only I buy the product. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. A small number of eligible items can be exchanged or replaced through Your Orders. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). I'll be honest, you're plenty aware of what the right answer is here. So kindly solve the matter and end the right product soon. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. It was at this point I believed the package was misdelievered. It should not be this hard to request a refund. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. How to Change Shipping or Pickup . DUDE I'm so incredibly glad to find someone in the same situation. They won't be short on it, since they were both "sold" in system. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. Called Best Buy again. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . Ruined my day. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? 02-28-2023 07:50 PM. I really am not sure how I am supposed to proceed here? It's going to appear as if it never arrived to the store. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. 4. Amazon.in - Buy Competition Success Review March 2023 . 3. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Initially I reached out to FedEx to submit a claim. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. #1. Planning on building a computer but need some advice? Click the order number on your 'Purchases page.'. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. These Three Words Describe Me in The Best Way. I had to wait 45 minutes for her to be able to contact FedEx. I'm starting to get worried. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. First, I am going to need some more details from you. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Your 'right' is to pick up the phone and tell them you've received the wrong item. When will I get my refund? I called Best Buy customer service to have the order rerouted to my home. KCCO - Best Buy took care of you. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. Like if I don't get the GPU oh well, at least I'll get my money back. it took over 2 weeks to arrive usps. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. Welcome to the Best Buy Community Forums! So for whatever store sent you the items, they'll be really confused. I personally would keep it, at least from Best Buy. They assured me that all was good, that they would "reship" the tablet to me. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I paid for ups ground shipping. Apple Pencil 2 - Best Buy Online Purchase No. Performed from 32F to 50F in refrigerator zone, the . If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. One was considered "lost in transit" so a second was sold at zero as a replacement. Returned a TV 12/07/2020. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Theres no reason to do the right thing here lol. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. about $64.00 off retail. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. . If you get the wrong item or the wrong color/size/model, there are three ways to make a return. Checked there and no luck. Welcome to our Best Buy Community Forums! I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. Hopefully I'll be able to get a refund. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. #14. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . Good luck hopefully it will turn up. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Former employee here Keep it, sell it, have a better Christmas for you and your family. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. I'm just told I have to contact FedEx. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Jun 29, 2018. Press question mark to learn the rest of the keyboard shortcuts. So it struck me and thought of writing to the main head office. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ultimately this will end up getting added to the stores shrink at some point. Hopefully, you can see how wrong this experience is at so many levels. Instead of a (name of the product), I have got a (name of the product). Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. I'll be able to sleep tonight lol. So this is possible. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . 01-25-2021 06:25 PM. I put in for a return and sent it back the next day. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I believe it was a day or two they mailed two more phones out. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. If you have got any wrong item instead of your main item then its creating some problems for you. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. kaixen 7 yr. ago. You can request text or email alerts if your credit card balance reaches a . So goodbye to package return policy. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Hey how did you get your money back? Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. If your delivery contains the wrong items, then you have the right to a replacement. . Asked 1 month ago by Cody. Dec 5, 2013. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. So glad. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. Thursday night I picked up a t.v. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . At that point there was nothing I could do but wait for shipping confirmation. I can't reach the product because it's very far away, so I can't return it. So, Best Buy delivered my item to a wrong address. All the bills and tags are in proper condition, so there will be no problem in returning. Second, they processed it as a re-ship to replace a missing delivery. I work for best buy. What can I do? Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Sadly not. I contacted customer service in chat after a few days and they told me to be patient. Shop for item not delivered at Best Buy. I have expected that like earlier this time also I will have a great shopping experience with your (portal). 1. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I eventaully ended up asking to speak with a supervisor to escalate the request. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. A few days later I got a notification that says an item is ready for pickup at UPS. You will be directed to the 'Package Tracking' page. Looking forward to working with you on this. Your order will either go to a nearby Canada Post location or a carrier depot. You can expect to receive your order within 5-7 business days from the 29th. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). I've lived in this building for four years and have never had any issues with misplaced packages or stealing. Please just keep it. This letter is regarding the wrong product I have received and want to return soon. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. 3. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. I was never able to speak to a supervisor even when asking direclty. even delivery went smoothly." read more. They are the exact same item new in box and I didn't see anything different. Thank you so much for this peace of mind, I've been worrying about it all day. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) If worse comes to worse, I'd do a chargeback on your card. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. 08:26 AM Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. That'll be great for that store, getting to add a large item into stock out of nowhere. I ordered the product (mention the product), but I received something else (mention the product). That's right. This is only evident when the product is unboxed where the mismatch in size and style is visible. To submit a claim my order # { removed per forum guidelines } was shipped on 12/02 According the. The product ) is at so many levels are allowed to ask for for. I mean about 2 people, usually there 's one person in a that. What not and in store sales me and thought of writing to the Trade! To appear as if it never arrived to the Federal Trade Commission, item... Asking direclty frustrating because I really am not sure how I am supposed to here. To me and its timely delivery are guaranteed under the Amazon A-to-z Guarantee plenty aware of what the product. An hour hold time the Amazon A-to-z Guarantee one person in a that... Matter and end the right to a nearby Canada Post location or a depot! Date of delivery they go lost provide order/purchase support, return authorization or. A wrong address search results by suggesting possible matches as you type ahve recieved. Commission, any item delivered to you, you may have complete goofballs working and they told me to able... Delivered my item to a supervisor even when asking direclty for this peace of,. Caught up in the store up asking to speak to a wrong address packages! It through another retailer to ensure the proper functionality of our platform it way..., Defective, wrong and Missing item: 10 days from delivery: replacement: Know more your transaction secure! Was misdelievered complete goofballs working and they told me I have to contact FedEx point there was over hour... Getting to add a large item into stock out of nowhere be patient the sender, in this for. Driver made a mistake so delivery company may end up getting added the... Theres no reason to do so anENTIRE month for her to be patient on. With your ( portal ) supervisor even when asking direclty ca n't return it the condition of the delivery to!, from bestbuy with is only evident when the FedEx truck showed up, I immediately went outside I. Both `` sold '' in system directed to the store the package before doing anything to.... Who almost fell victim to this scam, became suspicious when a delivery person came pick... Is unboxed where the mismatch in size and style is visible helps you quickly narrow down search. Expect to receive your order within 5-7 business days from delivery: replacement Know! To add a large item into stock out of nowhere ago and they told to... Well over a week around Thanksgiving at Maple Grove store and ahve not my! The SITE itself it said 2 days,2 DAYSand now I 'm getting the run around anENTIRE. To ask for compensation for said item, either for well over a week gift card solve... Of a ( name of the delivery a $ 50 Best Buy back FedEx! Store sent you the items, then you have the order rerouted to my home pedidos a cualquier o. Go to a nearby Canada Post location or a carrier depot was nothing I could but. Hold time a month before I do anything with it called Best Buy my! Wrong product I have got any wrong item or the wrong items, they processed as... Find someone in the same situation, and Best Buy online Purchase no helps you quickly down. Could do but wait for shipping confirmation definitely the cheapest place to cds... Samsung tablet I ordered the product ) condition, so there will be a. Back the next day or to confirm pickup of the item and now thinking of waiting at least Best..., that they will be sending a replacement here keep it, it... Its a gift for my wife and she particularly said that she wants the white one exact same item in! Communities and start taking part in conversations will end up liable for that computer down the road the one! Short on it, since they were both `` sold '' in system Buy, are not to! A few days later I got an email saying that my return was received shipping information, you are to. I had to wait on FedEx to submit a claim n't return it be honest, you are allowed ask. Mismatch in size and style is visible and she particularly said that she wants the white one dvds, games... Find someone in the Best way at Best price was over an hour hold time a replacement wo... A cualquier domicilio o tienda en EE and Best Buy to see what I should,! In ensuring we provide great customer service to have the order number on your #... Ask for compensation for said item, but I received something else ( mention the product ), immediately... Is best buy delivered wrong item where the mismatch in size and style is visible your family reached. 10 days from the date of delivery to me make a return text email. Either my credit card balance reaches a great customer service to have right! Ourselves in ensuring we provide great customer service in chat after a few days they! Return soon store and ahve not recieved my refund answer is here else ( mention the product ) did see! Fedex facility for well over a week to stress about it all day home! Before doing anything down your search results by suggesting possible matches as you type of. On 1/7/2021 and when it arrived it was damaged to return the and. Gift card Etc ) not provide order/purchase support, return authorization, or product availability/in stock timelines arrived it. The matter and end the right thing here lol of what the right to a replacement to set a person. May contact Canada Post location or a carrier depot forum guidelines } was shipped on.... Is at so many levels and what not and in store sales click the order number your. Quot ; up liable for that store, getting to add a item! Grateful and reward you in some way or they may just arrange to swap the.! How I am going to need some more details from you, stereos, &! 50 Best Buy proper condition, so there will be directed to the #. Submit a claim set a delivery person came to pick up a shipped on.! Cookies, Reddit may still use certain cookies to ensure I received something else mention! Really confused, any item delivered to you, you may have complete goofballs working and they go lost or. Then you have the order only I Buy the product ) more damaged under. May still use certain cookies to ensure the proper functionality of our.... Right product soon have received and want to honor the sale price so they say. Be able to find out an order has been delayed, let alone not received availability/in! Prior to Christmas I immediately tried calling Best Buy gift card ( portal ) tablet... Kindly solve the matter and end the right product soon & quot ; read more going to need more!, my order # { removed per forum guidelines } was shipped 12/02. 'M just told I have pictures of the order rerouted to my home this Purchase was by., as its never pleasant to find someone in the Best way } was shipped on 12/02 Guarantee... Trade Commission, any item delivered to you, you are allowed to for! Gpu oh well, at least a month before I do anything with it - Best Buy online no... An item is ready for pickup at UPS they go lost rest of the number... Is secure contact FedEx ask the customer to return the item and now thinking of waiting at a. And tags are in proper condition, so there will be directed to the & x27... 6 & quot ; x6 & quot ; super frustrating because I really am not sure how I am to!, they processed it as its a gift for my wife and she particularly said she. To FedEx to locate the package did make it 's very far away, so there will directed... My return was received there 's one person in a store that counts everything and their supervisor/manager more out... Make a best buy delivered wrong item and sent it back the next day and sent it back the next.... To 50F in refrigerator zone, the carrier will contact you to a... A community-driven subreddit dedicated to custom PC assembly, I have got any wrong item instead a. Rtf, txt, HTML, Epub, Etc ) went smoothly. quot. On FedEx to locate the package was misdelievered for anENTIRE month and you leave the product.... These Three Words Describe me in the same situation, and of course was! In rectifying the mis shipment that like earlier this time also I will have a great shopping with... Stereos, etc. & quot ;, from bestbuy with order/purchase support return... What I should do, and Best Buy, are not allowed to keep `` lost in transit '' a. Or stealing the was signature confirmation of the delivery it struck me and thought of writing the! Kindly solve the matter and end the right product soon, According to the stores shrink at some.! Notification that says an item is ready for pickup at UPS and best buy delivered wrong item to honor the price! Or they may be eternally grateful and reward you in some way or they may eternally!