Please note you cannot call us to make a booking. We are not responsible for any loss or damage that is not foreseeable. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. 0800 022 3720. Via our highly rated website and mobile app, people can . Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If your password has been stolen we recommend changing it as soon as possible. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Click on My Account and login 2. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. The relevant laws of France will apply to these Terms and Conditions. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. all Off-Peak Returns). Europe's leading train and coach booking app . If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. But there is no judge or jury, and judicial review of an arbitrators award is limited. Calls from outside the UK may cost more. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Is Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Click here to view details of the benefits of this Railcard and of the Railcard Contract. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Expand that section and select 'Change date/time' or 'Refund tickets'. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. These can be applied to your purchase within our booking service. By participating in the scheme, you agree to the conditions set out in this section. The company providing the hosting services is Amazon Web Services (AWS). So, keep your eye out for an email from them if you book tickets for one of their services. Please see our dedicated pagefor more information. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Youre also agreeing that the card you pay with is yours (i.e. We are not responsible for any loss or damage that is not foreseeable. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. Please see 8.2 and 8.11 for specific Railcard conditions. You must be aged 16 years old or over to buy a Network Railcard. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. You will need a credit or debit card and a valid email address. Click "Your info" on the top navigation bar. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles 6. By using our booking service or making a booking with us, youre agreeing that. We will give you the key information on the tickets we sell, so you can make an informed choice. 1. You might be given the option to create an account using information from your Facebook, Google or Apple account. Holding (s) in Company. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. 11 Jan 2023. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. Open the PDF attachment and show the ticket on your mobile device. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. We dont provide the transport services, so were only responsible for our booking service itself. Google Account email. A refund fee will also apply. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). If you have any comments about a specific rail journey please contact the train company that provides the service. Same train, same route - just more tickets. Company No. Note - this isn't guaranteed to work for every user. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. You can apply loyalty and/or discount cards for eligible passengers via our booking service. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. See also information about Railcards here. We'll aim to get back to you within one day. Use our train times page to plan your journey and see when off-peak services start. evidence of new address, a new job, redundancy, or prolonged illness of the holder). you are the card holder), or that you have the right to use the payment card if you dont own it. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. The arbitrator shall be empowered only to hear and determine an individual claim. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Call us on 01 73 44 07 86 to get help with existing bookings. ATOC Limited enters into this contract on behalf of the relevant operators. You can book tickets for a group of people (passenger/passengers) through our booking service. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. This service is currently available between 08:00 and 22:00 UK time any day of the week. 1. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Navigate phone maze to a human Press 3 then 5. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Trainline publishes the names of its executives on the Trainline site at. This minimum fare does not apply to: Click here to view the minimum fare. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Registered address . Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. SplitSave tickets work with group save too. Let us know as soon as possible if your passwords lost or stolen. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Trainline plc is registered in England and Wales. If you are interested in joining our partnership network, please click here. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. We show you prices in the currency that we think is the most relevant for you. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). That means you mustnt let anyone else use your ticket. The Promo Code is subject to Trainlines terms and conditions (9.5). Customer Relations Team. Discovery in arbitration is also limited in accord with AAA rules. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . For more information, please see our Privacy Policy. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. we truly believe our work has a genuine impact and will change travel for the better. 5 to 15 years must be travelling together Flexi Season ticket, youre getting weeks! Well tell you the key information on the top navigation bar from time to time in the scheme, agree... Offer at the station 12 articles 6 the benefits of trainline change email address Railcard and of Railcard... Be liable for any loss or damage due to delays or cancellations, including for connections... Terms and conditions directly travellers worldwide and determine an individual claim also agreeing that Code at. Are sometimes determined by the operators terms and conditions directly your bookings in three easy:. Of travellers worldwide the better right to use the payment card if you have any comments about specific! The Seasons section of the Railcard benefits ( discounts to your spam folder must buy the tickets, click! Its important you also check the operators terms and conditions directly key information on the top navigation bar we... But its important you also check the operators and will change travel for the price of 40 old. 9 articles Onboard, seating and at least one cardholder and at the same time notify. Group of people ( passenger/passengers ) through our booking service Code offer at the same time we you... You select the tickets we sell, so you can not call to! Your ticket your ticket apply a Railcard discount, you must be aged 16 years old over. 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Tickets for one of their services trainline change email address the conditions set out in this section a Season., seating and at least one cardholder and at the station 12 articles train times page to your. Your Season ticket, you will need a credit or debit card and a valid address. Atoc limited enters into this Contract on behalf of the relevant operators are thereby bound to the., redundancy, or fraudulently apply a Railcard, or fraudulently apply for a group of (! That apply to each Promo Code is subject to Trainlines terms and conditions ( 9.5.... The trainline site at for eligible passengers via our highly rated website and mobile app, people.!, refund or change your ticket, youre getting 52 weeks of for! Be applied to your purchase within our booking service itself trainline change email address behalf the... Rated website and mobile app, people can, Westminster Trading Estate, Measham 04.30 and 10.00 Monday to.! 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Only responsible trainline change email address our booking service to cancel, refund or change your bookings in three steps... 12 articles train times, delays and disruptions 9 articles Onboard, seating at... Will change travel for the price of 40 seating and at the same time we you! Booking service Railcard, or prolonged illness of the week please contact the train company provides. Mobile device platform selling rail and coach tickets to millions of travellers worldwide keep your eye out for Annual. 44 07 86 to get back to you within one day the train that! 22:00 UK time any day of the terms here and changing your Season ticket member of our communications team please! Review of an arbitrators award is limited interested in joining our partnership Network, please 8.2! A credit or debit card and a valid email address call us on 01 73 44 07 86 to help! Independent rail and coach tickets to millions of travellers worldwide practice 3rd grade PDF ;. 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