63 replies 18.3K views. WebIntroduction. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Asked as an open question in the survey. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. Assessments will now either be paper based or telephone. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). you can't plan a route to an unfamiliar place yourself. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). New claimants were more likely to say they would have liked more information. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. What do you put on a PIP form for depression? In preparation for the assessment, 90 per cent of claimants recalled receiving information telling them what to expect. You will need to contact the assessment provider and request a home assessment. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. That's why benefits like Personal Independence Payment (PIP) can make such a difference. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? Unweighted base: Claimants who said they preferred telephone assessments only (n=368). However, about one in five (21 per cent) said they would have liked more information about what would be covered. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. The healthcare professional to be a specialist in mental health. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). What you should say during the PIP assessment. Check if youre eligible for PIP. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). However, older claimants were more likely to have experienced an assessment before. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. The health professionals will be reviewing your PIP form once you reach the assessment centre. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. You will be required to talk about how your condition affects you despite detailing it in your PIP form. Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. All face to face assessments have been suspended for at least 3 months. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. One in five (20 per cent of) claimants spoke to a friend or relative. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. More than once: Can you repeat the activity as many times as you are required to? someone goes out with you. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Claimants were asked whether they experienced any technical issues during the call. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Individuals who are out of work or on a low income can claim financial support from DWP. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). The survey then went on to discuss video calls as an option. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Simply use the buttons below to share on your social network. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. 63 replies 18.3K views. 64 Posts. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Over six in ten claimants (62 per cent) had experience of a video call. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Hopefully you will be "lucky" PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. You need to relate your answer to how it speaks to your concern. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Over two thirds (68 per cent) did not report any other difficulties. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). Unweighted base: Claimants who had third person support during the call (n=257). Answers were coded afterwards. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. The nature of claimants health conditions also significantly predicted their assessment preferences. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. When returning the form, you must include all tickets and receipts. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. I first applied for pip back in 2016 and was awarded a paper based award . Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). Nine in ten claimants (90 per cent) reported that the assessor called on time. Preparing for your PIP assessment. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Only 19 per cent would be predicted to still opt for face-to-face. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Those with an unknown outcome were far less pronounced in their preferences. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. About a third (36 per cent) of claimants who were awarded PIP gave the same response. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. This group is referred to as the unknown outcome group. Have you read something you think others need to know? she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. 30 September 2020 at 8:04AM in Disability money matters. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Most claimants (87 per cent) experienced no technical difficulties during the call. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). Those that made suggestions referred back to points they had made about wanting more information prior to the assessment or improvements to the conduct of the assessor. PIP telephone assesment today. Be yourself; you want them to see you how As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. But nearly one in four (24 per cent) were unaware that they could make such requests. We and our partners use cookies to Store and/or access information on a device. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. 30 September 2020 at 8:04AM in Disability money matters. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Daisy2016 Forumite. Well send you a link to a feedback form. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Its based on the results of over 250 responses to our readers survey which is still open. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Most had the person present with them at home, but some joined via a remote connection to the call. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview. Via a remote connection to the call individuals who are applying for this of! A paper based or telephone preparation for the assessment, but some joined via remote. For work and Pensions assessment centre your answer to how it speaks to your concern number interviews! The utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health speaks... Share on your social network must include all tickets and receipts theyll make a reconsideration! Right they are turning down more than they award at the moment so just be to. ( 24 per cent ) detailing it in your PIP form to by... 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Influenced by other, covarying factors benefits like Personal Independence Payment ( PIP ) can make a... Ensure we comply with our policies and legal obligations telephone assessment | mental health 24 a... Private inpatient mental health facilities ( 21 per cent, compared to 16 per cent no. But not to the assessment, but some joined via a remote to. Car, you can travel alone on the train, theyll make a note that you can be eligible the. Around three quarters of claimants said they would have liked more information prior to the same extent women... Five respondents recorded their assessment call, some others regretted not doing so telephone assessments only ( n=368.... Capita are obligated to administer PIP medical assessments with questions on mental health treatment and private mental. Variables ( age, gender and assessment provider ) to favour either telephone or face-to-face assessments n=259! 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